Last update: June 2026

1. Controller

Phoenix Media Tech VAT: RO49463075

E-mail: info@phoenixmediatech.com

Tel: +32 472 45 65 04

Website: phoenixmediatech.com

Phoenix Media Tech is responsible for the processing of personal data as described in this privacy policy.

2. What data do we process?

We process personal data that you provide us directly through our contact form, WhatsApp or email. These include:

• Name and first name
• Email address
• Phone number
• Company name and job title
• The content of your message or request

3. Purposes and legal basis.

We process your personal data for the following purposes:

Answering contact questions and demonstration requests – Execution of an agreement / legitimate interest Following up on offers and projects – Execution of an agreement Sending commercial communications – Consent Improving our website via statistics – Consent (via cookie permission) Complying with legal obligations – Legal obligation

4. How long do we keep your data?

We do not keep your personal data longer than necessary:

• Contact information: up to 3 years after last contact, unless a contractual relationship requires longer retention.
• Customer data (contractual): 7 years in accordance with legal accounting retention requirements.

5. Sharing with third parties

We do not sell your personal data. We may share data with:

• Technical service providers (hosting partners, email providers) acting solely on our instruction through a processor agreement.
• Governments or law enforcement, if we are required by law to do so.

When transferring data outside the European Economic Area (EEA), we provide appropriate safeguards in accordance with the AVG/GDPR.

6. Your Rights

As a data subject, you have the following rights:

• Right of access: you can request what information we hold about you.
• Right to rectification: you can have incorrect data corrected.
• Right to erasure: you can ask for your data to be erased (“right to oblivion”).
• Right to restriction: you can have the processing of your data restricted.
• Right to portability: you can request your data in a readable format.
• Right to object: you can object to processing based on legitimate interest or for direct marketing.
• Withdrawal of consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of the previous processing.

To exercise any of these rights, please email info@phoenixmediatech.com with a copy of your ID card for verification. We will respond within 30 days.

7. Complaints

Are you unhappy with the way we process your personal data? You can file a complaint with the Data Protection Authority (GBA):

Data Protection Authority Press Street 35, 1000 Brussels E-mail: contact@apd-gba.be Website: www.gegevensbeschermingsautoriteit.be

8. Security

We take appropriate technical and organizational measures to protect your personal data from loss, misuse or unauthorized access. In the event of a data breach that endangers your rights and freedoms, we will notify you and the GBA in a timely manner in accordance with the statutory deadlines.

9. Changes to this privacy policy.

We may update this privacy policy from time to time. The most recent version is always available on our website. The date of the last update is listed at the top.